Frequently Asked Questions
Everything you need to know about shopping at StepX Company
100% original – guaranteed. Our products are authentic and sourced directly from certified partners. No fakes, no copies. Your data is fully protected by SSL encryption.
Secure and flexible. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All payments are processed with encryption.
30-day return policy. Returns from within United States and Canada are free of charge. Products must be unworn and in their original condition. Refunds are issued within 3–5 working days.
FREE shipping to United States and Canada. Standard delivery in 3–7 days. Express (1–3 days) optional. You will receive a tracking number immediately after dispatch.
No worries. Each product page includes a size chart. Our customer service is happy to assist you: support@stepxcompany.co . Free exchange available.
Account info
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.